NETCARE System Support

The NETCARE system support service is a big part of our 98% customer retention rate. All customers benefit from ongoing pro-active monitoring, technical support and troubleshooting advice.

World leading IT monitoring and management

We continue to make significant investments in the world’s leading IT monitoring and management system, which provides our engineering team with a minutely detailed, real-time view of all the servers, PCs, network devices etc. that we are supporting for our clients.

Support Packages Tailored To You

This is typically for organisations who have their own IT support department, who need to streamline their network, monitoring and management. Use our software to reduce system downtime, increase productivity and efficiency of your network support team.

This is for organisations who want system monitoring, maintenance and management in place but may have the staff in-house to perform any remedial works. If in-house expertise isn’t available, or the task is deemed too complicated you can call on assistance from our support team using a points system. Think of this like a Pay-as-you-go style of IT support, but with all the monitoring and proactive features included.

This is for organisations who want fixed cost IT support. You have the granularity to fix cost on your servers, PC’s and network devices. When we say fixed cost, that’s exactly what we mean! No mileage, no onsite fees, no callout charges and no hidden extras! Along with our fixed cost remedial and proactive engineer works, you get all the benefits of our Network Management and Monitoring System.

NETCARE Monitor

Netmetix has made a very significant investment in the world’s leading IT monitoring system, which provides our engineering team with a minutely detailed, real-time view of all the servers, PCs, network devices etc. that we are supporting for our clients.

Our NETCARE Monitor service makes this technology available to those clients who have their own in-house IT support team, without having to make the large investment themselves.

The monitors will provide pre-emptive alerts for a wide range of pending issues, including hard drives, memory, processors, patch levels, network ports and many, many more.

All information is viewable via a secure web portal or using our free apps for iPhone and iPad. Detailed reports are available for system health and availability, assets, software licence inventories, executive summaries etc.

NETCARE Monitor provides a powerful insight into the current health and status of your network and connected devices and allows you to focus your in-house IT resource where it is really needed.

NETCARE Monitor Essential

The NETCARE Monitor Essential service provides Professional monitoring agents for network servers and Essential agents and/or probes for all other network devices. 

The software agents are small software applications that are installed on the devices without compromising device or network security in any way.

The Professional agent provides detailed monitoring and reporting on every aspect of the device on which they are installed with time intervals down to 1 minute.

The Essential agent provides monitoring of the basic elements of the device including hard drives, processors, memory, patch status, network connectivity etc. with time intervals ranging from 15 minutes to 4 hours depending on the device type being monitored.

NETCARE Monitor Professional

The NETCARE Monitor Professional service provides the full Professional monitoring agents for all devices.

The Professional agent provides detailed monitoring and reporting on every aspect of the device on which they are installed with time intervals down to 1 minute.

NETCARE FLEX

NETCARE FLEX is a flexible points based supplementary service to our primary NETCARE ProActive support packages and is intended to cover those occasional situations beyond the scope of the primary agreement.

FLEX points can be used for any service requirement this wouldn’t otherwise be covered by the NETCARE ProActive support agreement, either remote or on-site. FLEX points are pre-purchased in blocks of either 50, 100, 200 or 500 and are allocated against time at the following rates:

In addition to identified fault resolution, FLEX points can be used for a wide range of additional tasks including software installation, reconfiguration, implementation etc.

Additional points can be purchased as and if required at any time during the term of the agreement. Any unused points remaining at the end of the agreement term can be carried over to a renewed or new agreement.

NETCARE ProActive

An IT partner not a provider. We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology support with just such business services. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component to ensure optimum uptime for your business.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our Down to Business Services solution, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective; our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.

WHY CLIENTS CHOOSE OUR NETCARE PROACTIVE SERVICE

Preventative Maintenance
ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.
Email Performance Monitoring
of every device and system connected to your email service. We stay constantly aware of the user email experience.
24x7 Performance Monitoring
ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
Firewall Management
continually manages the operation and effectiveness of your corporate firewall. A complex system that needs thorough attention to keep your business secure.
Security Policies and Configurations
uses properly designed and implemented security and user policies to ensure your network is secured from the inside out. We report any infractions that occur.
Email Content Filtering
proactively blocks SPAM email, reducing the amount of time your employees spend reading and deleting unwanted and unsolicited email.

Need Advice?

Our experienced team will provide sensible, reliable and professional advice at both a business and technical level