Can you go into detail about your role at Netmetix?
Primarily, as Technical Manager, I am the overall technical lead at Netmetix, responsible for all technical output of the business, from complex design to more hands on tasks.
I manage a team of System Administrators, System Analysts and Technical Support employees to ensure our support operation goals are achieved and the processes run smoothly.
I also oversee the development, design, and implementation of both new and existing customer systems; this involves ascertaining project objectives and expectations, of which I develop strategic plans and implement accordingly.
Due to the current climate regarding cyber security, it’s my job to ensure that the security of the information systems, communication lines and equipment of all our internal system and our customers’ systems. Part of this process includes identifying emerging information technologies to be assimilated, integrated and introduced within the IT infrastructure.
I’d describe myself as an innovative IT leader and solutions architect with a passion for using technology to solve problems, improve processes and drive business forward.
Can you share some of your experience prior to working with Netmetix?
After working my way through the helpdesk tiers, I went on to own a similar sized IT support organisation and worked at various blue chip businesses in senior roles.
I have brought a wealth of both technical and management experience to Netmetix, backed up by a track record of successful project delivery in fast paced and demanding environments.
With experience across a variety of industries including distribution, finance, insurance, journal fulfilment, manufacturing, utilities and call centres, I have the ability to quickly understand a variety of businesses and this coupled with a technical background enables me to help delivery solutions that are both advantageous to the bottom line and technically robust.
Why did you join Netmetix?
I had heard good things about Netmetix so the initial reputation was a factor. After taking a short break from work, friends in the industry relayed positive things regarding the business and what it was achieving in the industry and I thought my proactive style would fit in really well here — especially in this particular role.
Is there anything in particular that stood out as attractive at Netmetix from an employee point of view?
The people working in the business, the atmosphere and the working ethos came across very well and I knew from meeting the owner and senior management that this would be a good fit for me.